Privacy Notice

1. Who we are

Rethink Retrofit CIC is a UK registered company (company number 15503466). Our service centres on a fabric-first and whole-house approach to home retrofit, supporting the public and industry to increase the energy efficiency of their properties.

Our registered office is:

Rethink Retrofit
3 Victoria Avenue
Harrogate
HG1 1EQ

We are registered as a Data Controller with the UK Information Commissioner’s Office under registration number ZB#######.

2. Why do we collect personal information?

We need to collect personal information from you in order to operate our business effectively, provide good customer service relating to the ordering and billing processes associated with our business services described herein and to comply with our legal and regulatory obligations.

3. What personal information do we collect and how do we use it?

3.1 On subscribing for a Product or Service

When you subscribe for a Product through the AiGain.io website, we collect the following personal information from you:

  • Name
  • Address
  • Phone number(s)
  • Email address
  • Your card details via Stripe a PCI Level 1 certified organisation.  NB. we do not store any card details
  • Marketing email preferences

3.3 Cookies

We operate a web based service. In order to understand how our website is used and to improve the user experience we use Google Analytics to collect anonymous details of website usage through the use of cookies and javascript code that runs in your web browser.

We use only first-party cookies. This means that all cookies are explicitly created by our Website. We do not generate cookies for any third parties or set cookies for the purpose of third-party advertising.

Cookies for measuring use of services

By understanding how people use the website, we can improve the information provided. This also ensures that the service is available when you want it and fast. We use Google Analytics to collate analytics using anonymous data.

For further details on the cookies set by Google Analytics, please see

http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

4. Who your information is shared with

We never share your personal information with third parties or marketing companies unless you explicitly provide consent for us to do so. You can opt in to receive marketing emails from us and our trusted affiliates via our website.

5. How long we keep your personal information

We retain your personal information for as long as necessary, and in accordance with our business retention policy. The criteria we use to determine the retention periods includes:

  • our ability to provide the services you have requested;
  • to comply with our legal and regulatory obligations;
  • in case of queries;
    resolving disputes or defending against claims for the period in which you might legally file a claim against us; and
  • for enforcing our policies.

6. Your rights

You can access, update and if necessary correct the personal information we hold on you via our website, https://rethinkretrofit.org.uk/. You have the right to have your personal information erased, however this is not an absolute right and it only applies in particular circumstances. Where it does not apply your request will be rejected. This right might apply where the personal information is no longer necessary in relation to the purpose for which it was originally collected or processed, or where our legal retention periods have expired and we have not already removed the personal information.

If you are unhappy with the way we are using your information and wish to make a complaint or have any other query about how we use your personal information you can contact us at the email address or phone number below:

Email: data-protection@rethinkretrofit.org.uk or by phone: +44 1423